The Future of Clienteling

Speakers

Bettina Sehorsch

Co-Founder & Luxury Advisor | ex-Amazon, Richemont, Beyond Digital Luxury

Bettina Sehorsch is a distinguished luxury industry leader and long-term Amazonian. As former Global Chief Client & Digital Officer at Piaget–Richemont, she enhanced the omnichannel experience with a customer-centric strategy and a digital innovation approach. During her 15 years at Amazon, she built and managed the premium & luxury beauty category in the US, the unbranded fine jewelry category in the EU, managed the global preloved fashion, accessories & softlines business, and led the worldwide service level standards for white-glove/high-value deliveries. Her education includes SDA Bocconi, and her passion for advocating for other female leaders drives her mission to inspire and lead.

Raquel Silva

Co-Founder & Luxury Advisor Beyond Digital Luxury

Raquel Silva is a luxury advisor, seasoned marketer, and co-founder of several tech companies. She advises international premium and luxury brands on strategies of the future, leveraging her expertise in digital marketing, storytelling, content, visual design branding, technology strategy and implementation, customer experience, and consumer neuroscience to accelerate digital growth with new technologies and AI. Her education includes SDA Bocconi and ESSEC Business School. She is also a European Women on Boards (EWOB) member, promoting gender equality and diversity in the C-Suite and Board roles.

Transforming Luxury Through Digital Innovation and Personalization

Join us for an exclusive 45-minute power session hosted by Beyond Digital Luxury.

We’ll explore our favorite strategies for leveraging technology, such as AI and big data, to enhance client engagement and retention in the luxury space. Learn innovative approaches to personalizing client experiences and linking new technologies with traditional service while keeping your client at the center of attention.

This session will deliver maximum value in minimum time. Whether you’re a beginner or a pro, you’ll walk away with action to apply immediately.

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Meet Your Speakers

Bettina Sehorsch
Co-Founder & Luxury Advisor | ex- Amazon, Richemont
Beyond Digital Luxury

Connect with Bettina

Raquel Silva (Moderator)
Co-Founder & Luxury Advisor
Beyond Digital Luxury, et al.

Connect with Raquel

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This Is For You

• C-Level Executives, e.g., Commercial, Retail, Wholesale, and Marketing in Luxury Brands and Retailers
• Founders and CEOs of Luxury Brands
• Digital Transformation Leaders

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Why you will love this!

• Learn from the best innovative strategies for enhancing and personalizing client experiences.
• Discover future trends and technologies shaping clienteling.
• Find out how technologies such as AI and big data can help you create better client engagement.
• Gain insights from industry leaders and luxury brand experts.

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Agenda (01 Oct 2024, Starts at 2:00 pm)

#1 Welcome by Beyond Digital Luxury co-Founders

The event begins by welcoming guests, introducing Beyond Digital Luxury’s core mission, and highlighting the importance of digital transformation in the luxury space.

#2 Panel Discussion

Join industry leaders in a thought-provoking discussion on how luxury brands can leverage AI and big data for deeper insights into client preferences, innovative approaches to personalizing client experiences in boutiques and online, and balancing new technologies with traditional personalized service while remaining client-centric.

#3 Q&A Session

It’s your chance! Engage with the panelists during a dynamic Q&A session to ask questions and gain further insights.

𝐁𝐞𝐲𝐨𝐧𝐝 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐋𝐮𝐱𝐮𝐫𝐲 is the first global private network female founders and leaders rely on to harness the power of new technologies and digital transformation while connecting with a like-minded community in the luxury and premium space.

Visit Beyond Digital Luxury for more information.